Remote Service Desk Coordinator: SLA & Ticket Flow Lead

OWL Automotive Consulting, LLC; Virginia (MN); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

A consulting firm in the automotive sector is seeking a Service Desk Coordinator to manage the flow of IT support tickets, ensuring requests are triaged and routed efficiently. The ideal candidate will have 2-4 years of experience in an IT or retail automotive setting, strong written communication skills, and the ability to coordinate escalations. This full-time position is fully remote but requires occasional travel for onsite support.

Qualifications

• Experience in IT or retail automotive is required; both is preferred.
• 2–4 years in an MSP, NOC, enterprise help desk, or dealership operations environment.
• Proven ability to coordinate escalations across teams and vendors.

Responsibilities

• Manage the flow of incoming tickets ensuring triage and documentation.
• Perform daily QC checks on escalated tickets.
• Communicate high-priority issues to internal and client teams.

Skills

IT support

Retail automotive operations

Written communication

Coordination across teams

Tools

Autotask PSA

IT Glue

PowerShell

Job description

A consulting firm in the automotive sector is seeking a Service Desk Coordinator to manage the flow of IT support tickets, ensuring requests are triaged and routed efficiently. The ideal candidate will have 2-4 years of experience in an IT or retail automotive setting, strong written communication skills, and the ability to coordinate escalations. This full-time position is fully remote but requires occasional travel for onsite support.