IT Service Coordinator

Datastreamit; California (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

100% Remote Work

Professional growth & certification opportunities

Competitive pay

Job summary

A U.S.-based Managed Service Provider is seeking a reliable Project Service Coordinator to manage ticketing, scheduling, and communication between clients and the engineering team. This fully remote role requires at least 2 years of experience in IT service coordination, particularly with tools like ConnectWise. The ideal candidate possesses strong English communication skills and a proactive approach to managing time and responsibilities. Competitive pay and professional growth opportunities are offered.

Qualifications

• 2+ years in MSP, IT services, or tech coordination.
• Experience as a Service Coordinator using ConnectWise.
• Strong English communication skills required.
• Strong English communication (written & verbal).
• Proficiency in Microsoft Teams, Excel, and collaboration tools.

Responsibilities

• Coordinate tickets, scheduling, and engineer workloads.
• Ensure SLA targets are met and escalate risks.
• Communicate updates to clients and internal teams.
• Maintain accurate ticket documentation and project records.
• Provide reports on ticket queues, project progress, and resource utilization.
• Identify process gaps and propose improvements.

Skills

Ticket triage

Scheduling

SLA management

English communication

Microsoft Teams

Excel

Tools

ConnectWise

IT Glue

Excel

Job description

# IT Service Coordinator# IT Service Coordinator**Job Opening:** Project Service Coordinator (Remote) – Company: Based in California, USA – IT Industry – Work Hours: 8:00 AM – 5:00 PM PST – Employment: Full-Time – Salary: $XX (depending on experience)The company is a U.S.-based Managed Service Provider headquartered in Los Angeles, California. We deliver top-tier IT solutions to small and mid-sized businesses.We’re looking for a reliable and detail-oriented Project Service Coordinator to be the operational link between our clients, engineers, and leadership team, ensuring IT projects and service requests run smoothly and on schedule.**Key Responsibilities****1.** Coordinate tickets, scheduling, and engineer workloads.**2.** Ensure SLA targets are met, and escalate risks when needed.**3.** Communicate clearly with clients and internal teams on updates.**4.** Maintain accurate ticket documentation and project records.**5.** Provide reports on ticket queues, project progress, and resource utilization.**6.** Identify process gaps and propose improvements.**Requirements:**Must-Have**1.** 2+ years in MSP, IT services, or tech coordination.**2.** Prior experience working as a Service Coordinator for an MSP using ConnectWise is a MUST.3. Skilled in ticket triage, dispatching, SLA management, and scheduling.**4.** Strong English communication (written & verbal).**5.** Proficiency in Microsoft Teams, Excel, and collaboration tools.**Preferred but not required****1.** IT Glue or similar documentation tool experience.**2.** Prior remote/distributed team experience.**What We Value Most**-Availability & Accountability – We need someone who is consistently available during working hours, manages time independently, and takes responsibility for results.-Technology & Infrastructure Stability – A stable power and internet setup is critical. Candidates must have backup plans in place to ensure connectivity during outages.**What We Offer****1.** Competitive pay: $XX/month (based on experience)**2.** 100% Remote Work (aligned to U.S. Pacific Time)**3.** Professional growth & certification opportunities**4.** Supportive, collaborative environment driven by our core values**Job Location:** Remote## Apply for this position