Remote IT Operations Support Analyst I Tier 1

Cellular Sales; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Cellular Sales seeks an IT Operations Support Analyst I to provide primary internal end-user support for hardware, software, and admin issues. You will triage, troubleshoot, and resolve requests while maintaining thorough records and communicating status to stakeholders.

The role emphasizes customer service, cross-functional collaboration, and may require travel to HQ or retail locations for training or special projects. High school diploma required; AS degree and certifications preferred.

Qualifications

• High School diploma or equivalent required.
• AS degree in a technical field preferred.
• Industry certifications (N+/A+/S+) a plus.

Responsibilities

• Handle user requests via phone and IT service management system with strong customer service.
• Evaluate, prioritize, and triage service requests from multiple channels.
• Act as customer advocate, researching and resolving issues promptly.
• Communicate plans and progress to stakeholders and end users.
• Record issues in ticketing system and maintain documentation.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Time management

Education

High School diploma or equivalent

AS degree in technical field

Industry certifications (N+/A+/S+)

Tools

Active Directory

Microsoft Windows

iOS

Networking basics

Job description

Cellular Sales seeks an IT Operations Support Analyst I to provide primary internal end-user support for hardware, software, and admin issues. You will triage, troubleshoot, and resolve requests while maintaining thorough records and communicating status to stakeholders.

The role emphasizes customer service, cross-functional collaboration, and may require travel to HQ or retail locations for training or special projects. High school diploma required; AS degree and certifications preferred.