IT Operations Support Analyst I (Fully Remote)

Cellular Sales; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Cellular Sales is seeking an IT support specialist to assist employees across the United States. You will handle requests via phone, chat, and an ITSM system, delivering white-glove customer service while diagnosing hardware and software issues in retail environments.

This remote-friendly role requires 1+ year of tech support, an AS degree preferred, and familiarity with Microsoft platforms, Active Directory, and basic networking. Occasional travel to HQ and stores is expected.

Qualifications

• High school diploma required; AS degree in technical field preferred.
• Minimum 1 year of verifiable technology support experience; A+/Network+ certifications preferred.
• Experience with Microsoft/iOS, Active Directory, and basic networking.
• Primarily remote, with periodic travel to headquarters and retail locations (1-10%).
• Full-time position with possible additional hours based on business needs.

Responsibilities

• Handle user requests via phone, chat, and IT service management system with white-glove customer service.
• Troubleshoot and support proprietary and third-party software, plus hardware in retail environments.
• Document issues in ticketing system and communicate status to users and management.

Skills

Customer service

Troubleshooting

Communication

Remote work

Education

AS degree in technical field

Tools

Microsoft Windows

Active Directory

Networking basics

ITSM ticketing

Job description

• Handle user requests via phone, chat, and IT service management system with white-glove customer service.
• Troubleshoot and support proprietary and third-party software, plus hardware in retail environments.
• Document issues in ticketing system and communicate status to users and management.

Qualifications:

• High school diploma required; AS degree in technical field preferred.
• Minimum 1 year of verifiable technology support experience; A+/Network+ certifications preferred.
• Experience with Microsoft/iOS, Active Directory, and basic networking.
• Primarily remote, with periodic travel to headquarters and retail locations (1-10%).
• Full-time position with possible additional hours based on business needs.

Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.