IT Operations Manager

Outdoor Living Supply, LLC; Franklin (TN); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

Company-paid LTD

401(k) with Company Match

Paid Time Off and Holidays

Career Development and Advancement

Job summary

Outdoor Living Supply, LLC is seeking an experienced IT Operations Manager to oversee our technology infrastructure, managed services, and vendor partnerships. This hands-on leadership role focuses on reliability, security, and efficient service delivery across multiple locations, including remote work arrangements.

You'll guide incident response, oversee Microsoft 365 and identity management, and lead initiatives to improve costs and performance while aligning with our Fortitude values and

Qualifications

• 10+ years progressive IT experience including operations, infrastructure and leadership.
• Broad knowledge of enterprise networking, cloud and Microsoft 365.
• Experience managing outsourced IT services and vendors.
• Strong incident management, service delivery metrics, and improvement focus.
• Bachelor’s degree preferred; IT certifications a plus.

Responsibilities

• Oversee performance, reliability and availability of networks, servers, cloud and connectivity.
• Oversee Microsoft 365, identity management, and collaboration tools with third‑party support.
• Identify risks and coordinate improvements for reliability, efficiency and scalability.
• Lead infrastructure initiatives with internal teams and external providers.
• Guide incident coordination and escalation with responsible teams.
• Manage relationships with MSPs, vendors, and security providers.
• Establish service standards and reporting on quality and issues.
• Advise CIO on planning, vendor performance and cost optimization.
• Ensure security measures align with assigned services.

Skills

IT operations

Infrastructure

Service delivery

Technical leadership

Enterprise networking

Cloud infrastructure

Microsoft 365

Identity management

Vendor management

Incident management

Stakeholder influence

Multi-location experience

Education

Bachelor’s degree preferred

Tools

MS 365 Admin Center

Cloud management platforms

Service desk software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Operations Manager

40-Information Technology Full Time Franklin, TN, US

3 days ago Requisition ID: 1536

Salary Range: $115,000.00 To $130,000.00 Annually

Outdoor Living Supply (OLS) is a leading wholesale distributor of outdoor living products, serving professional contractors, dealers, and customers through a growing network of locations across the United States.

We are seeking an experienced Manager, IT Operations to oversee our technology infrastructure, outsourced IT support, and service providers. This opportunity is ideal for a hands-on technical leader who enjoys solving problems, improving service delivery, and making technology work better for employees.

You’ll combine technical expertise with operational leadership to keep services reliable, secure, and efficient across OLS locations while helping shape technology improvements that support our growing business.

What You’ll Do

• Oversee the performance, reliability, and availability of networks, Wi‑Fi, internet connectivity, servers, cloud infrastructure, and telecommunications across all locations.
• Provide operational oversight of Microsoft 365, identity management, collaboration tools, and IT management systems administered by third‑party providers.
• Identify infrastructure risks and recurring issues, and coordinate improvements that strengthen reliability, efficiency, and scalability.
• Lead infrastructure initiatives in partnership with project management, internal teams, and external providers.
• Provide technical guidance and participate directly in troubleshooting and problem resolution when needed.
• Manage relationships with managed service providers, outsourced IT support, SaaS administrators, security providers, and technology consultants.
• Establish service expectations, monitor vendor and service desk performance, and hold providers accountable for timely, effective support.
• Develop practical service standards and reporting that highlight service quality, recurring issues, and improvement opportunities.
• Support incident coordination and escalation in partnership with the teams responsible for individual systems.
• Improve support processes, automation, and self‑service to enhance employee productivity and satisfaction.
• Partner with the virtual Chief Information Security Officer and security providers to implement effective security measures within assigned services.
• Advise the CIO on technology planning, vendor performance, investment decisions, and opportunities to improve costs and operational efficiency.
• Build productive relationships across IT and the business, leading improvements through collaboration and accountability.
• Demonstrate OLS’s FORTITUDE values: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.

What You’ll Bring

• At least 10 years of progressive IT experience, including IT operations, infrastructure, service delivery, and technical leadership.
• Broad technical knowledge of enterprise networking, cloud infrastructure, Microsoft 365, identity management, and technology operations.
• Demonstrated experience managing outsourced IT services, managed service providers, and third‑party technology vendors.
• Strong understanding of incident management, service delivery, performance measurement, and operational improvement.
• Ability to evaluate technical recommendations, challenge vendors constructively, and make sound decisions based on business needs and employee impact.
• Proven ability to influence stakeholders, drive accountability, and lead initiatives across teams without direct reporting authority.
• Strong communication, organizational, problem‑solving, and leadership skills.
• Experience supporting multi‑location organizations, particularly distribution or retail environments, strongly preferred.
• Bachelor’s degree preferred, with equivalent experience accepted. Relevant technical or IT service management certifications are a plus.
• Base Salary:$115,000-130,000 annually, commensurate with experience, qualifications, industry knowledge, and internal equity.
• Incentive Compensation: Eligible for participation in a performance‑based incentive program with competitive bonus earning potential based on company and store performance.

Final compensation will be determined based on relevant experience, industry knowledge, leadership capabilities, and internal equity.

• Medical, Dental, and Vision Insurance
• Company‑paid Life Insurance
• Company‑paid Long‑Term Disability (LTD)
• Legal/ID Shield Coverage
• 401(k) with Company Match
• Paid Time Off and Company Holidays
• Career Development and Advancement Opportunities

This remote position requires a reliable high‑speed internet connection and a dedicated, secure workspace. Work includes extensive computer use, virtual meetings, and collaboration with internal teams and external service providers. Periodic domestic travel to OLS locations, meetings, and training is required.

Standard business hours are generally Monday through Friday, with flexibility to meet business needs. Occasional evening or weekend work may be required for critical incidents, system implementations, maintenance, and other business initiatives.

The position involves prolonged periods of sitting and computer work, occasional standing and walking, frequent verbal communication, and occasionally lifting up to 15 pounds.

Remote consideration in the following states:
AZ, CA, FL, GA, HI, ID, MA, ME, MN, NC, NH, NJ, NV, NY, PA, SC, TN, TX, UT, VA