Remote IT Operations Lead — Security & MSP Oversight

Coinscapture; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401K plan

Flexible PTO

Remote work stipend

Holidays

Job summary

Cordance is seeking an IT Operations Manager to lead day-to-day IT operations, security tooling, and MSP management across HQ and business units in the United States. The role balances central standards with unit-specific systems while ensuring SOC 2 and other security certifications readiness.

You will own IT tooling, manage MSPs, and drive migrations onto HQ-managed platforms with strong focus on identity, access, endpoints, and cloud environments.

Qualifications

• 7+ years in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs.
• Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings.
• Hands-on experience with an RMM platform, NinjaOne preferred, and an EDR platform, SentinelOne preferred.
• Working knowledge of AWS and Azure, including IAM, account structure, and landing zones.
• Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines.
• Experience supporting SOC 2 or ISO 27001 audits with technical evidence.
• Experience with M&A integration or running IT across several business units or tenants.
• Clear written communication with executives, vendors, and non-technical users.

Responsibilities

• Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (1Path).
• Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications.
• Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation paths.
• Administer the RMM and endpoint stack, including NinjaOne for device management and SentinelOne for EDR.
• Administer email and web security, including Abnormal Security and Cisco Umbrella, across multi-org and EU tenants.
• Enforce agent installation and device compliance on all company-managed devices and follow up with non-compliant users.
• Triage security alerts and integration health issues and route them to the appropriate team or provider.
• Support the AWS landing zone and cloud access for business units and keep its documentation current.
• Deliver IT and security integration workstreams moving units from legacy MSPs onto HQ-managed tooling.
• Review MSP invoices and manage hardware procurement with suppliers.
• Provide device, access, and configuration evidence for SOC 2 and other security certifications.

Skills

IT operations

Identity & access management

Cloud environments

Vendor management

MS 365 / Entra ID

RMM tooling

EDR tooling

Education

Bachelor's degree in IT or related

Tools

NinjaOne

SentinelOne

Abnormal Security

Cisco Umbrella

Microsoft 365 admin

Azure

AWS

Job description

Cordance is seeking an IT Operations Manager to lead day-to-day IT operations, security tooling, and MSP management across HQ and business units in the United States. The role balances central standards with unit-specific systems while ensuring SOC 2 and other security certifications readiness.

You will own IT tooling, manage MSPs, and drive migrations onto HQ-managed platforms with strong focus on identity, access, endpoints, and cloud environments.