Remote IT Operations Lead — Flexible Hours & Unlimited PTO

Cardata; EE. UU.; A distancia; USD 57.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Extended medical & dental benefits

Healthcare spending account

Health and Wellness Spending Account

Employee assistance program (EAP)

Unlimited time off

Descripción de la vacante

Cardata is seeking an IT Operations Manager to own our internal IT systems, security, and process improvements. You’ll resolve employee tech issues, manage Google Workspace, and work with the CFO on operations best practices across North America.

This role requires 4–8 years in IT operations, strong vendor management, and SOC 2/ISO awareness. We offer remote-friendly, flexible hours, comprehensive benefits, and opportunities to influence how hundreds of companies and thousands of drivers use

Formación

• 4–8 years' experience supporting IT operations in a high-growth SaaS company
• Experience procuring software and hardware and managing vendor relationships to ensure a consistent supply of required equipment
• Strong working knowledge of Google Suite, preferably with experience managing administration
• High degree of skill in organization and time management, with an ability to manage multiple projects and requests simultaneously
• High degree of adaptability and flexibility
• Knowledge of IT systems and security best practices
• Post-secondary education in Business, Information Systems, IT, or another related field

Responsabilidades

• Be the main point of contact for all Cardata employees and provide timely resolution to help desk related inquiries, requests, and problems.
• Ensure the successful day-to-day operations of Cardata through proper monitoring and troubleshooting of all IT systems and software.
• Manage all systems and access for organizational IT systems and software.
• Serve as the main administrator for Google, and manage licenses and contracts for all IT systems and software.
• Own the procurement of all equipment and maintain a centralized, up to date log of all hardware, both in the office and distributed.
• Partner with the People and Culture team to manage the onboarding and offboarding of employees to Cardata systems (I.e. training, hardware procurement, and system set-up).
• Partner with the Director of Engineering to implement and maintain IT security and controls to ensure that Cardata systems and information is secure and protected.
• Oversee the SOC 2 compliance audit process and ensure adherence to controls throughout the year.
• Identify and implement automations to reduce manual work and drive efficiencies.
• Stay up to date on operational IT and security best practices.

Conocimientos

IT operations

Vendor management

Google Workspace admin

Security best practices

Procurement

Onboarding/offboarding

SOC 2 knowledge

ISO certification knowledge

Educación

Post-secondary education in Business, Information Systems, IT, or related field

Herramientas

Google Workspace

Descripción del empleo

Cardata is seeking an IT Operations Manager to own our internal IT systems, security, and process improvements. You’ll resolve employee tech issues, manage Google Workspace, and work with the CFO on operations best practices across North America.

This role requires 4–8 years in IT operations, strong vendor management, and SOC 2/ISO awareness. We offer remote-friendly, flexible hours, comprehensive benefits, and opportunities to influence how hundreds of companies and thousands of drivers use