Manager, Customer Support (Fully Remote)

Cardata; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Unlimited PTO

Medical and dental benefits

Mentorship and development

Job summary

Cardata is seeking a seasoned Customer Support leader to guide and grow a remote team, setting clear expectations and driving high service standards.

You will own CSAT, response and resolution times, and backlog, while accelerating automation and scalable processes to support business growth.

Qualifications

• 5+ years in customer support.
• 2+ years in people management.
• Analytical skills to use data for operational decisions.
• Experience in fast-paced environments and structured process improvement.

Responsibilities

• Lead, coach, and develop the Customer Support team with clear expectations.
• Own Support metrics: CSAT, response times, resolution times, and backlog.
• Drive automation and process improvements to scale Support.

Skills

Customer support

People management

Data analysis

Process improvement

Fast-paced environments

Job description

• Lead, coach, and develop the Customer Support team with clear expectations.
• Own Support metrics: CSAT, response times, resolution times, and backlog.
• Drive automation and process improvements to scale Support.

What you bring:

• 5+ years in customer support, 2+ years in people management.
• Analytical skills to use data for operational decisions.
• Experience in fast-paced environments and structured process improvement.

Why you'll love Cardata:

• Remote work, flexible hours, and unlimited PTO.
• Extended medical, dental, and wellness benefits.
• Mentorship and development opportunities for career growth.

Cardata

Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.