IT Operations Engineer — Scale & Automate Health Tech (Remote)

Nourish; Town of Vernon (NY); Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Nourish is seeking an experienced IT Operations Engineer to own day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. You will scale the foundation as Nourish grows from 350 to 800+ employees and partner with Engineering and People teams.

The role is full-time and open to NYC, SF, or remote candidates; occasional in-office work may be required for NYC or SF bases. Strong automation mindset is essential.

Competenze

• 3-6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup.
• Hands-on Okta administration in production, including SSO and SCIM integrations, group rules, and HRIS-driven lifecycle.
• MDM platform experience (Iru/Kandji, Jamf, or Intune).
• Experience handling high-volume support queues on a small IT team.
• Automation-first mindset to eliminate manual processes; end-to-end ownership.
• Clear written communication; translate technical context for non-technical stakeholders.
• Detail-oriented for compliance and audit work; prioritize ruthlessly when urgent.

Mansioni

• Be the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvements
• Own onboarding and offboarding end-to-end for employees and contractors
• Manage device lifecycle: procurement and logistics with our hardware partner enrollment and MDM in Iru (Mac) and Intune (Windows)
• Administer Okta (SSO, SCIM, group rules), Google Workspace, Slack, and a broad SaaS stack
• Build automations that cut IT toil using Okta Workflows and our IT automation and AI help desk tooling, so access requests and lifecycle events run without manual work
• Keep identity data clean in partnership with People Ops (ADP attributes drive downstream access)
• Provide support for our NYC and SF offices, including networking (UniFi) and conference rooms
• Write documentation and KB articles that enable self-service
• Support SOC 2 and HITRUST controls you own, as well as periodic access reviews

Conoscenze

Okta

SSO

Google Workspace

Slack

Automation

Documentation

Strumenti

Okta

Google Workspace

MDM (Iru/Kandji/Jamf/Intune)

SSL/SCIM

Descrizione del lavoro

Nourish is seeking an experienced IT Operations Engineer to own day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. You will scale the foundation as Nourish grows from 350 to 800+ employees and partner with Engineering and People teams.

The role is full-time and open to NYC, SF, or remote candidates; occasional in-office work may be required for NYC or SF bases. Strong automation mindset is essential.