Remote IT Helpdesk Technician II – Growth & Support

Socket.dev; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K with company match

Tuition reimbursement up to $5,250

Wellness program discount on health保险

Job summary

Secur-Serv is seeking a Helpdesk Technician II to deliver technical support for client environments from our Omaha, NE-based NOC, with remote work options. The role emphasizes fast problem solving, customer care, and reliable ticket handling across Windows, Office 365, and AD environments.

Applicants must have at least two years of IT experience, strong communication, and the ability to multitask in a fast-paced setting. Remote-work eligibility applies nationwide in the continental U.S.

Qualifications

• Minimum of 2 years IT experience.
• Excellent communication with customers and coworkers.
• Must have a valid driver's license.

Responsibilities

• Provide remote and on-site IT support for client environments.
• Troubleshoot servers, workstations, networking equipment, and software applications.
• Manage user accounts and access, perform software updates and driver configurations.

Skills

Remote help desk support

Active Directory

Remote Desktop/ Troubleshooting

Networking equipment handling

Communication skills

Education

High School Diploma or equivalent

Tools

Office 365

Windows 7/10

Job description

Secur-Serv is seeking a Helpdesk Technician II to deliver technical support for client environments from our Omaha, NE-based NOC, with remote work options. The role emphasizes fast problem solving, customer care, and reliable ticket handling across Windows, Office 365, and AD environments.

Applicants must have at least two years of IT experience, strong communication, and the ability to multitask in a fast-paced setting. Remote-work eligibility applies nationwide in the continental U.S.