Tier II Help Desk Technician: Remote Support

Military, Veterans and Diverse Job Seekers; Stafford (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Help Desk Support Technician Tier II to assist with incident management and customer support in a fast-paced environment. The role requires handling tickets, configuring new systems, and supporting inventory and fulfillment operations.

The ideal candidate will demonstrate strong communication skills and the ability to work with cross-functional teams while ensuring timely resolution and proper documentation.

Qualifications

• Must provide customer support as needed.
• Strong oral and written communication skills.

Responsibilities

• Respond to incident tickets and update them in ServiceNow.
• Coordinate inventory movement and fulfillment from warehouse racks.
• Assist with packing of customer orders and shipping/receiving duties including FEDEX drop-offs.
• Inspect and organize inventory, labeling and placing items in proper locations.
• Provide remote configuration support for new systems as needed.

Skills

Customer service

Communication

Tools

ServiceNow

Job description

Military, Veterans and Diverse Job Seekers is seeking a Help Desk Support Technician Tier II to assist with incident management and customer support in a fast-paced environment. The role requires handling tickets, configuring new systems, and supporting inventory and fulfillment operations.

The ideal candidate will demonstrate strong communication skills and the ability to work with cross-functional teams while ensuring timely resolution and proper documentation.