Remote Support Specialist (Fully Remote)

Liberty University; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Liberty University is seeking a help desk specialist to maintain call and support metrics for the assigned area, escalate complex issues, and document interactions using the help request system. The role requires a two-year degree or equivalent experience and at least one year of technical troubleshooting experience combined with strong customer service and communication skills.

Flexibility for weekend and evening shifts is expected; travel may be required, and reliable home internet access is

Qualifications

• Two-year college degree in Computer Science or related discipline or equivalent experience.
• Minimum one year of experience in computer troubleshooting or similar technical field.
• Strong customer service, interpersonal, and communication skills.

Responsibilities

• Maintain call and support metrics at required level for assigned area.
• Escalate tasks due to need for higher technical ability or customer service skills.
• Utilize help request system to document work and customer interaction.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Education

Two-year college degree in Computer Science or related discipline or equivalent experience

Job description

• Maintain call and support metrics at required level for assigned area.
• Escalate tasks due to need for higher technical ability or customer service skills.
• Utilize help request system to document work and customer interaction.

Qualifications:

• Two-year college degree in Computer Science or related discipline or equivalent experience.
• Minimum one year of experience in computer troubleshooting or similar technical field.
• Strong customer service, interpersonal, and communication skills.

Working Conditions:

• Position requires 40 hours/week with weekend and evening shifts.
• Must have reliable high-speed home internet and a designated workspace.
• May require travel with valid driver's license and insurance.

Liberty University

Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.