Remote IT Helpdesk Support Specialist

Accenture PLC; San Antonio (TX); Remote; USD 32,000 - 44,000; Full time

Job summary

Accenture PLC is seeking qualified contractors for IT Live Helpdesk Support Representatives who will handle first-level IT issues, document incidents, and communicate clearly with customers. This contractor role is through Experis/Manpower and can be remote with a San Antonio, TX footprint.

The position emphasizes strong customer service, problem solving, and the ability to work in a fast-paced environment.

Qualifications

• Associate's degree required.
• Minimum 1 year of IT Help Desk call handling experience.
• Experience providing technical customer service in a help desk or call center environment.
• Working knowledge of Windows, Microsoft Office, network connectivity, printing, and email.

Responsibilities

• Respond to customer IT issues and service requests, providing friendly and professional first-level support.
• Troubleshoot common technical issues using available knowledge resources and escalate when needed.
• Document, track, escalate, and follow up on incidents through resolution.
• Maintain timely communication with customers while meeting SLA expectations.

Skills

Help desk experience

Customer service

Troubleshooting

Windows

Microsoft Office

Education

Associate's degree

Tools

ServiceNow

Job description

Accenture PLC is seeking qualified contractors for IT Live Helpdesk Support Representatives who will handle first-level IT issues, document incidents, and communicate clearly with customers. This contractor role is through Experis/Manpower and can be remote with a San Antonio, TX footprint.

The position emphasizes strong customer service, problem solving, and the ability to work in a fast-paced environment.