Remote IT Helpdesk Associate - Grow Your Skills

TTEC; Pasadena (CA); Remote; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Job summary

TTEC is searching for a Helpdesk – Service Desk Associate to work remotely in Pasadena, California. In this role, you’ll provide essential IT support, troubleshoot issues, and ensure frontline associates receive uninterrupted service.

The ideal candidate will have a degree in Information Technology or equivalent, along with a passion for helping others. TTEC offers a supportive culture, career development, and a competitive compensation package, including performance bonuses and benefits.

Qualifications

• 6 months experience in a customer service or IT role.
• Passion for helping others and solving technical issues.
• Ability to translate technical problems into solutions.

Responsibilities

• Provide IT support remotely via Zoom.
• Install and troubleshoot personal computer hardware and software.
• Monitor and prioritize ticket requests.
• Assist associates with technical issues.

Skills

Basic IT knowledge

Customer-focused mindset

Listening skills

Technical troubleshooting

Education

Bachelor’s degree in Information Technology or equivalent experience

Tools

Zoom for remote troubleshooting

Job description

TTEC is searching for a Helpdesk – Service Desk Associate to work remotely in Pasadena, California. In this role, you’ll provide essential IT support, troubleshoot issues, and ensure frontline associates receive uninterrupted service.

The ideal candidate will have a degree in Information Technology or equivalent, along with a passion for helping others. TTEC offers a supportive culture, career development, and a competitive compensation package, including performance bonuses and benefits.