Remote IT Helpdesk AI Evaluation Auditor

AI Trainer Jobs; United States; Remote; USD 34,000 - 62,000; Full time

Job summary

AuraOne is seeking skilled contractors to review IT Helpdesk Workflow AI prompts and responses. You will assess outputs against a quality rubric, label edge cases, and provide structured feedback to retrain the model.

Responsibilities include comparing responses, tagging issues, and calibrating scores weekly to maintain consistent reviewer quality. This remote role requires reliable async availability and attention to detail across multi-page rubrics.

Qualifications

• Experience evaluating IT helpdesk workflow AI prompts and responses.
• Ability to apply a structured rubric to labels, rationale, and regression cases.
• Proven capability to maintain consistency across long batches of reviews.

Responsibilities

• Evaluate IT Helpdesk Workflow AI outputs against a versioned rubric and assign severity tags.
• Compare paired responses and select the stronger answer with written rationale.
• Label hallucinations, instruction-following failures, and unsafe content with structured tags.
• Capture ambiguous prompts and route them for rubric updates.

Skills

Annotation experience

Inter-rater calibration

Attention to detail

Async availability

Job description

AuraOne is seeking skilled contractors to review IT Helpdesk Workflow AI prompts and responses. You will assess outputs against a quality rubric, label edge cases, and provide structured feedback to retrain the model.

Responsibilities include comparing responses, tagging issues, and calibrating scores weekly to maintain consistent reviewer quality. This remote role requires reliable async availability and attention to detail across multi-page rubrics.