Helpdesk Support Representative

OLSA Resources, Inc.; Las Vegas (NV); On-site; USD 17,151; Part time

Job summary

A distribution company in Las Vegas is seeking a Helpdesk Support Representative for a 9-month contract role. This position involves handling technical inquiries from customers, determining issues, and following approved troubleshooting procedures. Candidates should possess a High School Diploma or GED, exhibit good typing and communication skills, and be legally authorized to work in the US. Flexibility in work hours, including weekends and holidays, is required.

Qualifications

• High School Diploma or GED required.
• Legal authorization to work in the US is essential.
• Flexibility to work any shift, including weekends and holidays.

Responsibilities

• Handle incoming calls from customers about technical issues.
• Ask probing questions to identify root causes and follow troubleshooting procedures.
• Utilize HDFS for tracking and monitoring case status.

Skills

Good typing skills

Good written and oral communication skills

Education

High School Diploma or GED

Job description

We are a globally recognized distribution company currently seeking a Helpdesk Support Representative to join our team in Las Vegas, NV.

Job Description

• Takes incoming calls from external customers regarding technical issues
• Must ask probing questions to determine the root cause of the issue and locate and follow approved troubleshooting procedures to resolve the problem
• Required to utilize the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution

Qualifications

• High School Diploma or GED
• Good typing skills
• Good written and oral communication skills
• Legal authorization to work in the US

Additional Information

• 9 Month Contract +/-
• Pay: $12.45/HR
• Shift: 8AM-5PM

This is a 7 day operation and requires flexibility to work any shift, including weekends and holidays.