Remote IT Help Desk Technician — HR Systems Access

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

401K match

Health & wellness

Paid leave

Vacation & holidays

Education opportunities

Job summary

General Dynamics Information Technology, Inc. is seeking an Information Technology - Help Desk Technician to deliver exceptional customer support for the Department of the Navy TF MHR portfolio. You will handle account provisioning, access controls, and frontline assistance via phone, email, and MS Teams.

Two years of help desk experience in Windows/Oracle environments and ticketing systems are required. This role supports remote US operations and offers comprehensive benefits and career

Qualifications

• Two (2) years of experience with Help Desk support within Windows, Oracle, or related environments.
• Two (2) years of experience utilizing a Help Desk ticketing system.

Responsibilities

• Administer user accounts and access controls for supported HR systems using the Help Desk tool (e.g., CANYON, ServiceNow)
• Create, update, deactivate, and maintain authorized system user accounts in compliance with access policies
• Provide front-line technical assistance to end users via telephone, email, and MS Teams chat
• Respond to user issues following SOPs, escalating incidents as needed
• Manage help desk tickets, ensuring timely response and SLA compliance
• Support onboarding by guiding users through account setup and access requirements
• Document recurring issues and recommend automation opportunities to increase efficiency
• Maintain strong professional communication for a positive customer experience
• Support continuity of operations by ensuring appropriate access to mission-critical HR systems

Skills

Customer Support

Multitasking

Service Oriented

User Account Management

Job description

General Dynamics Information Technology, Inc. is seeking an Information Technology - Help Desk Technician to deliver exceptional customer support for the Department of the Navy TF MHR portfolio. You will handle account provisioning, access controls, and frontline assistance via phone, email, and MS Teams.

Two years of help desk experience in Windows/Oracle environments and ticketing systems are required. This role supports remote US operations and offers comprehensive benefits and career