Remote IT Help Desk Technician for HR Systems

General Dynamics Information Technology, Inc.; Washington; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health packages

Paid vacation and holidays

Career development support

Job summary

General Dynamics Information Technology, Inc. is hiring an Information Technology – Help Desk Technician to support the Department of the Navy’s HR systems. The role involves delivering exceptional customer support, managing help desk tickets, and ensuring user access compliance.

The ideal candidate will have two years of experience with Help Desk systems and a strong customer service orientation. This remote position offers comprehensive health packages, 401K, and opportunities for professional

Qualifications

• Minimum of two years experience with Help Desk support in related environments.
• Experience managing multiple support channels and prioritizing requests.
• Strong written and verbal communication skills.

Responsibilities

• Perform functional administration of user accounts and access controls.
• Provide technical assistance to end users via various channels.
• Manage help desk tickets to ensure timely responses and documentation.

Skills

Help Desk support

User account provisioning

Customer service orientation

Technical assistance

SOP adherence

Troubleshooting

Education

Two years of Help Desk experience

Two years using a Help Desk ticketing system

Tools

CANYON

ServiceNow

Job description

General Dynamics Information Technology, Inc. is hiring an Information Technology – Help Desk Technician to support the Department of the Navy’s HR systems. The role involves delivering exceptional customer support, managing help desk tickets, and ensuring user access compliance.

The ideal candidate will have two years of experience with Help Desk systems and a strong customer service orientation. This remote position offers comprehensive health packages, 401K, and opportunities for professional