Remote IT Help Desk Technician | Cloud & Network Support

Revel Staffing; Portland (OR); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Quarterly profit-sharing bonus

Full employer-paid health insurance

401(k) retirement plan

Paid time off (PTO)

Relaxed and supportive work environment

Job summary

A confidential staffing agency is seeking an experienced IT Help Desk Technician in Portland, Oregon. This role provides remote and onsite support for end users, requiring strong troubleshooting skills and comprehensive knowledge of Windows desktop systems. Candidates should have over 2 years of technical support experience and must be based in the Portland/Vancouver area. The job offers a competitive salary range of $85,000 – $125,000 per year along with full health insurance and a quarterly bonus.

Qualifications

• 2+ years of IT helpdesk or technical support experience.
• Must be located in the Portland/Vancouver area and willing to travel.

Responsibilities

• Provide remote and onsite end-user technical support.
• Troubleshoot desktop, network, and cloud application issues.
• Maintain strong documentation of issues and resolutions.

Skills

Troubleshooting and diagnostic skills

Knowledge of Windows desktop systems

Communication skills

Customer service orientation

Knowledge of cloud platforms

Networking/firewall administration

Education

DataClear Certification (or equivalent)

Job description

A confidential staffing agency is seeking an experienced IT Help Desk Technician in Portland, Oregon. This role provides remote and onsite support for end users, requiring strong troubleshooting skills and comprehensive knowledge of Windows desktop systems. Candidates should have over 2 years of technical support experience and must be based in the Portland/Vancouver area. The job offers a competitive salary range of $85,000 – $125,000 per year along with full health insurance and a quarterly bonus.