Hybrid IT Help Desk Specialist — User Support & Onboarding

Think.Public.Media; Portland (OR); Hybrid; USD 44,372 - 45,708; Full time

Job summary

Think.Public.Media in Portland, Oregon is seeking a Help Desk Specialist to provide essential technical support for both local and remote users. The ideal candidate should have 3-5 years of help desk experience and familiarity with several technologies including Office 365 and Active Directory.

This role includes troubleshooting issues, managing user software licenses, and onboarding new staff. This is an hourly position with a salary range of $32.21 - $33.18 per hour.

Qualifications

• 3–5 years of help desk experience.
• Proficiency with Adobe products at an administrative level.
• Basic experience with Office 365/Exchange and Active Directory.

Responsibilities

• Provide technological support to OPB staff.
• Onboard and off-board users and equipment.
• Troubleshoot and resolve computer and network problems.

Skills

Technical Support

Troubleshooting

Windows Workstations Management

Office 365

Active Directory

Communication Skills

Tools

Ticketing System

SCCM

Intune

Job description

Think.Public.Media in Portland, Oregon is seeking a Help Desk Specialist to provide essential technical support for both local and remote users. The ideal candidate should have 3-5 years of help desk experience and familiarity with several technologies including Office 365 and Active Directory.

This role includes troubleshooting issues, managing user software licenses, and onboarding new staff. This is an hourly position with a salary range of $32.21 - $33.18 per hour.