Help Desk Technician

Insight Global; Tulsa (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Growth opportunity

Job summary

Insight Global's engineering consulting client is seeking a Help Desk Support Technician in Tulsa, Oklahoma, to provide Level 1 support. The role requires 1-3 years of experience in helpdesk/desktop support, expertise with operating systems, and excellent customer service skills. This position offers a contract to hire opportunity with a focus on employee growth and longevity. Candidates should be capable of troubleshooting and monitoring desktop services effectively.

Qualifications

• 1-3 years of experience in a helpdesk/desktop support role.
• Experience installing and troubleshooting desktop and laptop operating systems and applications.
• Knowledge of hardware and computer set up.

Responsibilities

• Provide Level 1 support for internal employee desktop needs.
• Troubleshoot issues related to desktop applications.
• Monitor services effectively.

Skills

Helpdesk/Desktop support

Operating systems troubleshooting

Customer service skills

Communication skills

Tools

Cherwell

Job description

• 1-3 years of experience in a helpdesk/desktop support role.
• Experience installing and troubleshooting desktop and laptop operating systems and applications.
• Knowledge of hardware and computer set up.
• Strong collaboration, communication, and customer service skills.

Nice to Have Skills and Experience

• Experience with Cherwell as a ticketing software

Job Description

Insight Global's engineering consulting client is looking for a Help desk Support technician that will provide Level 1 support sitting in Pasadena 5 days a week. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.