Junior IT Support Technician — Help Desk

In-Telecom; Arlington (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short Term Disability

Long Term Disability

401K

Job summary

In-Telecom is seeking a Level 1 IT Support Technician in Texas to be the first line of client assistance, handling phone, email, chat, and remote support.

You'll troubleshoot Windows/macOS, MS 365 apps, printers, and basic networking, owning tickets from start to resolution while maintaining clear client communication.

This fast-paced MSP environment offers on-call rotation and opportunities for learning and growth within the service desk.

Qualifications

• Associate degree or technical training; certifications preferred.
• 1 year of Help Desk/Service Desk experience preferred.
• Strong customer service, troubleshooting and documentation skills.

Responsibilities

• Provide first-level support across multiple client environments.
• Respond to tickets, calls, alerts in a timely, professional manner.
• Troubleshoot Windows/macOS, MS 365, printers, MFA, VPN, and basic networking.
• Document steps and time entries; escalate when needed.
• Maintain client communication through ticket lifecycle.

Skills

Client-first communication

Ownership of tickets

Technical curiosity

Documentation discipline

Process adherence

Professional urgency

Coachability

Problem identification

Team collaboration

Integrity and transparency

Education

Associate degree / technical training

Bachelor’s degree (nice to have)

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

RMM tools

Ticketing systems

Job description

In-Telecom is seeking a Level 1 IT Support Technician in Texas to be the first line of client assistance, handling phone, email, chat, and remote support.

You'll troubleshoot Windows/macOS, MS 365 apps, printers, and basic networking, owning tickets from start to resolution while maintaining clear client communication.

This fast-paced MSP environment offers on-call rotation and opportunities for learning and growth within the service desk.