Remote IT Help Desk Specialist (Entry-Level)

Questeq Inc.; Pittsburgh (Allegheny County); A distancia; USD 15.000 - 21.000; A tiempo parcial

Descripción de la vacante

Questeq Inc. is seeking an Entry-level Help Desk Specialist to support school district staff from a remote home office in the Pittsburgh area. The role focuses on first-line technical assistance for desktop and network issues, with duties including logging requests, troubleshooting, and escalating to Level II as needed.

The position offers part-time hours (10–30 hours per week), daytime shifts, and a focus on customer service and problem solving in a school technology environment.

Formación

• Friendly presence and helpful attitude.
• Strong interpersonal skills and teamwork.
• Ability to provide technical assistance over the phone or email.
• Good problem-solving and multitasking abilities.
• Working knowledge of common operating systems and software applications.
• Familiarity with call center workflows and equipment.

Responsabilidades

• Serve as the first point of contact for administrators, staff, and faculty seeking technical assistance.
• Log and document support requests in the web-based system.
• Provide troubleshooting within client SLA guidelines.
• Assist with basic hardware and software issues and routine maintenance.
• Coordinate with Level II staff and management as needed.
• Maintain a professional and organized Help Desk area and participate in training.

Conocimientos

Customer service

Phone support

Problem solving

Multi-tasking

OS knowledge

Call center tools

Descripción del empleo

Questeq Inc. is seeking an Entry-level Help Desk Specialist to support school district staff from a remote home office in the Pittsburgh area. The role focuses on first-line technical assistance for desktop and network issues, with duties including logging requests, troubleshooting, and escalating to Level II as needed.

The position offers part-time hours (10–30 hours per week), daytime shifts, and a focus on customer service and problem solving in a school technology environment.