Tier 1 Help Desk Specialist — Remote 24/7 Support

TEEMA Solutions Group; Ashburn (VA); Remote; USD 40,000 - 60,000; Full time

Job summary

TEEMA Solutions Group is looking for a Help Desk Specialist I to join their fast-paced technical support team. This remote flexible role serves as the first point of contact for external users seeking assistance in a 24/7 environment.

The ideal candidate will have a high school diploma, 1+ year of customer support experience, and technical aptitude to manage support requests effectively. Strong communication skills and the ability to work rotating shifts are essential. Join us to grow your IT support career!

Qualifications

• 1+ year of IT help desk, service desk, or technical customer support experience.
• U.S. Citizenship and ability to pass a background investigation.
• Strong written and verbal communication skills.

Responsibilities

• Manage inbound support requests through various channels.
• Provide exceptional customer service while troubleshooting issues.
• Document escalations and communicate ticket status.

Skills

Technical aptitude

Strong communication skills

Customer service mindset

Knowledge of Windows

Knowledge of Microsoft Office

Ability to work rotating shifts

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

TEEMA Solutions Group is looking for a Help Desk Specialist I to join their fast-paced technical support team. This remote flexible role serves as the first point of contact for external users seeking assistance in a 24/7 environment.

The ideal candidate will have a high school diploma, 1+ year of customer support experience, and technical aptitude to manage support requests effectively. Strong communication skills and the ability to work rotating shifts are essential. Join us to grow your IT support career!