IT Help Desk Representative

First State Community Bank; Farmington (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

First State Community Bank is seeking an IT Help Desk Representative to be the first point of contact for end users seeking technical assistance. You will assist with remote troubleshooting to facilitate timely resolutions and communicate solutions clearly.

The role requires patient, customer-oriented service, strong English communication skills, and the ability to diagnose and resolve basic computer and mobile device issues.

Qualifications

• Proven experience as help desk representative or other end user support role.
• Ability to diagnose and resolve basic computer/technical issues.
• Good understanding of computer systems, mobile devices and other tech products.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Perform remote troubleshooting and provide clear instructions.
• Accountability: Provide accurate information on IT products or services; direct unresolved issues to the next level of support personnel.
• Record events and problems and log their resolutions; adapt and follow up as needed.

Skills

Help desk experience

Communication

English proficiency

Customer focus

Troubleshooting

Job description

IT Help Desk RepresentativeMake a Positive ImpactFirst State Community Bank is looking for an IT Help Desk Representative to serve as the first point of contact for end users seeking technical assistance. The Help Desk Representative position will assist remote troubleshooting and diagnostics to facilitate appropriate resolutions.An excellent Help Desk Representative must have basic technical knowledge, patience and the ability to communicate effectively to understand the problem and explain its solution.Responsibilities in Accordance with Our Corporate ValuesProfessionalismServe as the first point of contact for end users seeking technical assistancePerform remote troubleshooting and provide clear instructionsAccountabilityProvide accurate information on IT products or servicesDirect unresolved issues to the next level of support personnelRecord events and problems and log their resolutionsInitiativeDetermine the best solution based on the issue and details provided by end usersFollow-up and update the end user's status and informationAdaptabilityWalk end users through the problem-solving processWhat You Can ExpectCompetitive pay and benefits package - with variable compensation program based on team performance401(k) with generous employer match benefitHelpful, qualified, and available leadershipA caring, stable work environmentQualificationsProven experience as help desk representative or other end users support roleAbility to diagnose and resolve basic computer/technical issuesGood understanding of computer systems, mobile devices and other tech productsProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedAdditional InformationBeing a First Stater...Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.Do you have what it takes to be a First Stater?Make a Difference - Apply Now!First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.