Tech Support Specialist — IT Help Desk

Community Bank, N.A.; City of Elmira (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

11 paid holidays

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. in Elmira, NY is seeking a Technology Support Specialist to be the first point of contact for customers, handling password resets, application issues, and hardware concerns in a fast-paced financial services environment.

You will provide PC/Network and printer support to staff, collaborate with IT teams, document requests in the ticketing system, and help maintain secure, compliant operations across Microsoft Office, Teams, and banking software.

Qualifications

• Associates Degree in MIS or business field with computer related courses or equivalent.
• Strong customer service skills and communication skills.
• Ability to work effectively in a team environment.
• Ability to multi-task in a fast paced environment.
• Working knowledge of hardware and software to facilitate technical problem solving.
• Ability to work independently and remain on task.
• Must have valid driver's license.
• Commitment to company values and compliance with policies.
• Minimum of two years related experience normally required.

Responsibilities

• Act as the first point of contact with customers for electronic and/or telephone requests.
• Provide high level of customer service while developing professional relationships.
• Provide PC/Network and printer support to internal employees.
• Offer phone, remote, and in-person support to all employees.
• Answer questions and solve problems on hardware, software and communications issues.
• Document requests, work performed and resolutions in the Help Desk system.
• Collaborate with System Admin, Telecom, and Network Security teams to support LAN/WAN connectivity.
• Provide technical support for software systems including Microsoft Office, Teams, Jack Henry, Adobe, and banking applications.
• Support new installations and upgrades for hardware and software.
• Close user requests in a timely manner.
• Elevate complex issues to higher level support when necessary.
• Adhere to laws, regulations, and internal controls; complete training timely.

Skills

Customer service

Teamwork

Communication skills

Multi-tasking

Problem solving

Education

Associates Degree in MIS or business field

Tools

Hardware knowledge

Software knowledge

Job description

Community Bank, N.A. in Elmira, NY is seeking a Technology Support Specialist to be the first point of contact for customers, handling password resets, application issues, and hardware concerns in a fast-paced financial services environment.

You will provide PC/Network and printer support to staff, collaborate with IT teams, document requests in the ticketing system, and help maintain secure, compliant operations across Microsoft Office, Teams, and banking software.