Tier 1 IT Support Technician — Windows & Mobile

First Financial Bank; Cincinnati (OH); Vor Ort; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health benefits

Incentive eligibility

Zusammenfassung

First Financial Bank is seeking a Support Desk Technician to provide Tier 1 technical assistance to internal staff. You will resolve issues at first contact when possible, document interactions, and promote self-service options to boost efficiency.

You will troubleshoot hardware and software in a Windows environment, assist with password resets, and support mobile devices (iOS/Android) as well as banking center equipment. This role includes after-hours on-call rotation.

Qualifikationen

• 1 year of experience supporting current operating systems, software, printers and desktop/laptop PCs.
• Experience with Windows-based PCs.
• Strong customer service skills.
• Excellent communication skills (oral & written).
• Ability to work independently or as part of a team.
• Ability to work in a geographically dispersed or remote setting.
• Strong documentation skills.
• Analytical and problem-solving abilities.
• Excellent interpersonal skills with rapport-building and listening.
• Basic knowledge of iOS and/or Android platforms.
• Basic experience troubleshooting hardware.

Aufgaben

• Provide Tier 1 technical assistance and support to internal employees.
• Create and maintain end-user documentation and knowledge base articles.
• Document interactions and resolutions in the service ticket system.
• Assist with account maintenance such as password resets.
• Remotely troubleshoot printer issues and hardware problems.
• Support BYOD devices (iOS/Android) and banking center equipment.
• Deliver Level 1 support for Windows end-user computing.
• Fulfill software requests via SCCM and coordinate with service providers.
• Elevate tickets to appropriate teams when necessary.
• Participate in after-hours on-call rotation.

Kenntnisse

Customer service

Communication skills

Problem solving

Documentation

Teamwork

Windows expertise

Tools

SCCM

ServiceNow

Active Directory

MDM

Jobbeschreibung

First Financial Bank is seeking a Support Desk Technician to provide Tier 1 technical assistance to internal staff. You will resolve issues at first contact when possible, document interactions, and promote self-service options to boost efficiency.

You will troubleshoot hardware and software in a Windows environment, assist with password resets, and support mobile devices (iOS/Android) as well as banking center equipment. This role includes after-hours on-call rotation.