Help Desk Specialist (Remote)

Ovextech; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading tech support firm is seeking a Help Desk Specialist to provide effective support to clients. Responsibilities include diagnosing computer hardware/software issues, responding to queries in person and remotely, and providing basic training. Candidates should have a Bachelor's degree in IT, over 3 years of experience, and strong analytical skills. This role offers flexibility with remote work options.

Qualifications

• 3+ years working as a help desk specialist.
• Advanced knowledge of hardware systems including circuit boards and processors.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Respond to client support queries.
• Diagnose issues with software, peripherals, and hardware.
• Provide basic computer training.

Skills

Advanced knowledge of computer software and hardware systems

Excellent diagnostic skills

High-level communication skills

Education

Bachelor's degree in computer science, information technology or similar

Tools

Help desk software

Remote-access systems

Job description

About the job Help Desk Specialist (Remote)

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.

Responsibilities

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Following up with clients.

Requirements

• Bachelors degree in computer science, information technology, or a similar field.
• 3+ years working as a help desk specialist.
• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.