Frontline IT Support & User Experience Specialist

Universal 1 Credit Union; Dayton (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Universal 1 Credit Union in Dayton, OH is seeking an IT Support Specialist to serve as the frontline Tier 1 support for day-to-day employee IT requests. You will provide responsive, courteous help, triage issues, and guide users through troubleshooting steps to restore productivity.

Reporting to the MIS Manager, you will collaborate with the Senior IT Support Specialist for escalation and guidance, while helping maintain device security and adherence to IT policies.

Job description

Universal 1 Credit Union in Dayton, OH is seeking an IT Support Specialist to serve as the frontline Tier 1 support for day-to-day employee IT requests. You will provide responsive, courteous help, triage issues, and guide users through troubleshooting steps to restore productivity.

Reporting to the MIS Manager, you will collaborate with the Senior IT Support Specialist for escalation and guidance, while helping maintain device security and adherence to IT policies.