Remote Healthcare App Support & Training Analyst

BHS Baptist Healthcare System; Kentucky; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Baptist Health is seeking an Application Support Analyst - Intermediate to join our team. This remote position requires residency in Kentucky or Indiana and serves as a liaison between IT and operations to align system design with operational processes.

Responsibilities include training end users, testing, deployment, documentation, and providing on-call support during go-lives and upgrades. Candidates should have a Bachelor’s degree with healthcare experience or related certifications where

Qualifications

• Bachelor’s degree and two years related experience, or two years’ direct healthcare experience in lieu of a degree.
• Appropriate certification or licensure (if applicable) required.

Responsibilities

• Manage stakeholder expectations by analyzing requirements.
• Provide instructor led classroom and one on one training to end users; develop interactive training modules in Learning Management System.
• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.
• Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.
• Provide assigned on-site support during go-lives and system upgrades.
• Provide 24/7 support when scheduled.

Education

Bachelor's degree

Job description

Baptist Health is seeking an Application Support Analyst - Intermediate to join our team. This remote position requires residency in Kentucky or Indiana and serves as a liaison between IT and operations to align system design with operational processes.

Responsibilities include training end users, testing, deployment, documentation, and providing on-call support during go-lives and upgrades. Candidates should have a Bachelor’s degree with healthcare experience or related certifications where