Senior IT Support Specialist – Remote & On-Site (Tier 2/3)

Adult Correction; North Carolina; Presencial; USD 71.000 - 106.000; Jornada completa

Descripción de la vacante

The North Carolina Department of Health and Human Services (DHHS) is seeking a User Support Specialist to provide Tier 2 and 3 desktop support across the agency. The role covers remote and on-site end-user assistance, troubleshooting, and documentation to strengthen IT services.

You will also serve as a Cross Departmental/Divisional Support Specialist, coordinating technology needs, enforcing IT standards, and contributing to system enhancements and deployments across multiple divisions.

Formación

• Tier 2/3 technical support for desktop computing environments.
• Experience working in large institutional IT environments is a plus.
• Ability to deploy and troubleshoot applications and scripts.

Responsabilidades

• Provide remote and on-site end-user technical support.
• Coordinate technology needs across divisions and ensure IT standards.
• Participate in applications development and system integration efforts.

Herramientas

Tanium

LANDesk

Group Policy

Descripción del empleo

The North Carolina Department of Health and Human Services (DHHS) is seeking a User Support Specialist to provide Tier 2 and 3 desktop support across the agency. The role covers remote and on-site end-user assistance, troubleshooting, and documentation to strengthen IT services.

You will also serve as a Cross Departmental/Divisional Support Specialist, coordinating technology needs, enforcing IT standards, and contributing to system enhancements and deployments across multiple divisions.