Remote IT Dispatch Coordinator (ConnectWise)

Kraft & Kennedy, Inc.; Town of Florida (NY); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Family oriented team environment

Medical, dental, HSA, life insurance

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Cutting edge training

Employee referral bonus program

Job summary

A multidisciplinary consulting firm is seeking a Technical Dispatcher to manage service requests and technical resource scheduling. This full-time, remote position requires experience with Managed Service Providers and strong organizational skills. Responsibilities include acting as the first line of contact for customers, balancing workload among technical staff, and processing service requests through ConnectWise. Competitive salary range of $45,000 to $50,000, with benefits including medical insurance and 401k.

Qualifications

• Experience with technology Managed Service Providers.
• Detail-oriented with a high degree of accuracy.
• Experience as a dispatcher at a managed service provider is preferred.

Responsibilities

• Act as first point of contact for service requests.
• Balance incoming work with available team members.
• Pre-process service requests and detail technical problems.
• Schedule technical resources on the ConnectWise portal.
• Monitor resource schedules for prompt time entry.

Skills

Organization

Telephony skills

Communication skills

Customer care

Multi-tasking

Active listening

Tools

ConnectWise

Job description

A multidisciplinary consulting firm is seeking a Technical Dispatcher to manage service requests and technical resource scheduling. This full-time, remote position requires experience with Managed Service Providers and strong organizational skills. Responsibilities include acting as the first line of contact for customers, balancing workload among technical staff, and processing service requests through ConnectWise. Competitive salary range of $45,000 to $50,000, with benefits including medical insurance and 401k.