Remote IT Digital Analyst (Salesforce & E‑Commerce)

Shiseido Company, Limited; Northern (KY); Hybrid; USD 70,000 - 96,000; Full time

Benefits offered by this job

Life and Disability Insurance

Paid Volunteer Days

401K with 6% Company Match

Product Discounts & Annual Gratis

Tuition Reimbursement

Employee Resource Groups

Job summary

Shiseido Americas, a subsidiary of Shiseido Company Limited, is seeking an Analyst, Digital IT to support Salesforce Commerce Cloud ownership and lifecycle management across digital commerce experiences. You will partner with stakeholders, product teams, and tech partners to capture requirements, document processes, and aid in stable commerce operations.

The role emphasizes attention to detail, communication, and the ability to learn quickly in a collaborative IT environment, with a focus on

Qualifications

• Bachelor’s degree in information systems, business administration, computer science, digital technology, or related field.
• 1–3 years in business analysis, digital technology, eCommerce, Salesforce, or similar.
• Interest in Salesforce Commerce Cloud and digital commerce processes.

Responsibilities

• Gather requirements, document user stories, and maintain process flows for Salesforce Commerce Cloud initiatives.
• Assist with administration, monitoring, and support of Salesforce Commerce Cloud across storefront ops, catalog, and promotions.
• Triage production issues, document defects, and coordinate resolution.
• Support release and UAT activities with test scenarios and defect follow-up.
• Maintain training materials, guides, and knowledge resources for users of the commerce platform.
• Support Agile/Scrum delivery, update work items, and communicate across teams.
• Assist with reporting, dashboards, and data analysis to monitor operations.
• Learn governance, security, change management, and release practices for Salesforce Commerce Cloud.
• Collaborate with cross-functional partners in a professional, service-oriented manner.

Skills

Attention to detail

Analytical thinking

Communication skills

Curiosity & learning

Organizational skills

Proactive learner

Education

Bachelor’s degree in information systems

Bachelor’s degree in Business Administration

Bachelor’s degree in Computer Science

Bachelor’s degree in Digital Technology

Tools

Jira

Azure DevOps

Confluence

Salesforce tools

Reporting tools

Job description

Shiseido Americas, a subsidiary of Shiseido Company Limited, is seeking an Analyst, Digital IT to support Salesforce Commerce Cloud ownership and lifecycle management across digital commerce experiences. You will partner with stakeholders, product teams, and tech partners to capture requirements, document processes, and aid in stable commerce operations.

The role emphasizes attention to detail, communication, and the ability to learn quickly in a collaborative IT environment, with a focus on