Remote IT Communications & Change Specialist

Quivera Enterprises, LLC; Reston (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Quivera Enterprises LLC in Reston, Virginia is seeking a Communications Specialist to plan, initiate, execute, and manage communications, marketing, stakeholder engagement, and organizational change management activities for the Office of Information Technology.

The Communications Specialist helps increase awareness of OIT services, expand their reach, improve adoption of IT systems and processes, strengthen OIT’s reputation with stakeholders and customers, and promote engagement and

Qualifications

• Minimum of four (4) years of experience developing communications or marketing documentation, reports, manuals, presentations, and related materials for IT programs or projects.
• Demonstrated experience developing and executing communications strategies, plans, messaging, and stakeholder outreach activities.
• Excellent written and verbal communication skills, including the ability to communicate technical, program, and organizational information clearly to audiences with varying levels of technical knowledge.
• Demonstrated ability to create training videos and conduct training activities.
• Proficiency with Microsoft Office products, including editing, formatting, proofreading, and correcting documents and presentations.
• Must be able to obtain and maintain the Government security clearance and/or suitability determination.

Responsibilities

• Plan, initiate, execute, and manage communications, marketing, and organizational change management activities supporting OIT.
• Develop and manage overall communications strategies, branding, messaging, and outreach for the ACIO, OIT programs, services, initiatives, and related portals.
• Develop communications plans and materials tailored to audience interests, behaviors, needs, communication preferences, and other relevant human factors.
• Develop clear, engaging, and audience-appropriate content for internal and external stakeholders.
• Support stakeholder and customer outreach through the development of presentations, briefings, white papers, broadcast messages, announcements, and other communications products.
• Provide communications support for OIT projects, programs, initiatives, and functional areas.
• Support the development, maintenance, and improvement of OIT web portals and other approved communications channels.
• Review and improve communications products to increase quality, clarity, consistency, accessibility, effectiveness, and customer satisfaction.
• Maintain consistency of branding, messaging, terminology, and communications standards across assigned products and channels.
• Develop and implement organizational change management plans that promote user awareness, readiness, adoption, and sustained use of IT systems, services, and processes.
• Develop communications and engagement strategies that support technology implementations, process changes, modernization initiatives, and organizational transformation.
• Identify stakeholder groups and communication needs to support effective change-management activities.
• Develop targeted messaging and communications materials that explain changes, benefits, impacts, expectations, timelines, and available resources.
• Support training, awareness, readiness, and knowledge-transfer activities associated with new or changing IT systems and processes.
• Monitor stakeholder feedback and adoption concerns and recommend communications or engagement activities to address identified needs.
• Develop and support OIT stakeholder and customer surveys to measure satisfaction, awareness, engagement, and service effectiveness.
• Analyze stakeholder and customer feedback and recommend improvements to communications, service quality, and customer satisfaction.
• Facilitate meetings, stakeholder discussions, working sessions, and planning activities.
• Organize complex information and develop action-oriented plans, artifacts, and deliverables supporting strategic planning, project and program management, and technical teams.
• Coordinate stakeholder input and ensure relevant feedback is incorporated into communications strategies, products, and improvement initiatives.
• Provide subject matter expertise and consultation for the development and refinement of OIT communications strategies, plans, processes, and documentation.

Skills

Communications strategy

Stakeholder outreach

Content development

Training video creation

Meeting facilitation

MS Office

Tools

Microsoft Office

Job description

Quivera Enterprises LLC in Reston, Virginia is seeking a Communications Specialist to plan, initiate, execute, and manage communications, marketing, stakeholder engagement, and organizational change management activities for the Office of Information Technology.

The Communications Specialist helps increase awareness of OIT services, expand their reach, improve adoption of IT systems and processes, strengthen OIT’s reputation with stakeholders and customers, and promote engagement and