Remote IT & Cloud Systems Support Analyst

Valiantys; United States; Remote; USD 21,000 - 31,000; Full time

Job summary

Valiantys, a leading Atlassian solutions partner, seeks a proactive Systems Support Analyst to join the Enterprise Technology & Innovation team. You will support IT infrastructure, cloud services, workplace tech, and business applications while ensuring security, reliability and scalability, delivering a strong employee experience.

You will report to the Director of IT, collaborate with ET&I, DevOps, and business stakeholders, and help with projects, access management, device administration, and

Qualifications

• 2+ years in IT support, systems administration, or infrastructure operations.
• Experience supporting Microsoft 365 environments and user lifecycle management.
• Knowledge of identity and access management concepts, including SSO and authentication services.
• Experience with endpoint management and device administration.
• Strong troubleshooting and problem-solving skills across hardware, software, and networking environments.
• Strong communication and collaboration skills.
• A proactive mindset, attention to detail, and a customer-focused approach.

Responsibilities

• Supporting IT infrastructure, cloud services, workplace technologies, and business applications.
• Troubleshooting technical issues and ensuring a reliable end-user experience.
• Managing user access, identity services, and device management activities.
• Assisting with infrastructure projects, office technology deployments, and workplace initiatives.
• Maintaining technical documentation and operational standards.
• Collaborating with internal teams, vendors, and stakeholders to support IT projects and continuous improvement initiatives.

Skills

IT support

Systems administration

Identity & access management

Endpoint management

Troubleshooting

Communication

Customer-focused

Tools

Microsoft 365

Intune

Azure

AWS

Google Cloud

Job description

Valiantys, a leading Atlassian solutions partner, seeks a proactive Systems Support Analyst to join the Enterprise Technology & Innovation team. You will support IT infrastructure, cloud services, workplace tech, and business applications while ensuring security, reliability and scalability, delivering a strong employee experience.

You will report to the Director of IT, collaborate with ET&I, DevOps, and business stakeholders, and help with projects, access management, device administration, and