Systems Support Analyst

Valiantys; United States; Remote; USD 21,000 - 31,000; Full time

Job summary

Valiantys, a leading Atlassian solutions partner, seeks a proactive Systems Support Analyst to join the Enterprise Technology & Innovation team. You will support IT infrastructure, cloud services, workplace tech, and business applications while ensuring security, reliability and scalability, delivering a strong employee experience.

You will report to the Director of IT, collaborate with ET&I, DevOps, and business stakeholders, and help with projects, access management, device administration, and

Qualifications

• 2+ years in IT support, systems administration, or infrastructure operations.
• Experience supporting Microsoft 365 environments and user lifecycle management.
• Knowledge of identity and access management concepts, including SSO and authentication services.
• Experience with endpoint management and device administration.
• Strong troubleshooting and problem-solving skills across hardware, software, and networking environments.
• Strong communication and collaboration skills.
• A proactive mindset, attention to detail, and a customer-focused approach.

Responsibilities

• Supporting IT infrastructure, cloud services, workplace technologies, and business applications.
• Troubleshooting technical issues and ensuring a reliable end-user experience.
• Managing user access, identity services, and device management activities.
• Assisting with infrastructure projects, office technology deployments, and workplace initiatives.
• Maintaining technical documentation and operational standards.
• Collaborating with internal teams, vendors, and stakeholders to support IT projects and continuous improvement initiatives.

Skills

IT support

Systems administration

Identity & access management

Endpoint management

Troubleshooting

Communication

Customer-focused

Tools

Microsoft 365

Intune

Azure

AWS

Google Cloud

Job description

About Valiantys

Join Valiantys and be part of something extraordinary!

At Valiantys, we’re not your typical Atlassian Platinum Solution Partner – we’re the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian’s suite of software products.

We’re the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations, propelling them to unparalleled heights of success and efficiency!

Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes centre stage.

Job Summary

We are looking for a proactive and technically skilled Systems Support Analyst to join our Enterprise Technology & Innovation (ET&I) team.

In this role, you will support and enhance our IT infrastructure, cloud services, workplace technologies, and business applications. Combining hands‑on technical expertise with project coordination, you will help ensure our systems remain secure, reliable, and scalable while delivering an exceptional employee experience.

You will report to the Director of IT and collaborate closely with ET&I, Field Operations, DevOps teams, and business stakeholders across the organization.

What You’ll Be Working On

• Supporting IT infrastructure, cloud services, workplace technologies, and business applications.
• Troubleshooting technical issues and ensuring a reliable end‑user experience.
• Managing user access, identity services, and device management activities.
• Assisting with infrastructure projects, office technology deployments, and workplace initiatives.
• Maintaining technical documentation and operational standards.
• Collaborating with internal teams, vendors, and stakeholders to support IT projects and continuous improvement initiatives.

Do You Have What It Takes?

This role is ideal for someone with experience in IT support, systems administration, or infrastructure operations who enjoys solving technical challenges and supporting a modern digital workplace.

You should bring

• 2+ years of experience in IT support, systems administration, or infrastructure operations.
• Experience supporting Microsoft 365 environments and user lifecycle management.
• Knowledge of identity and access management concepts, including SSO and authentication services.
• Experience with endpoint management and device administration.
• Strong troubleshooting and problem‑solving skills across hardware, software, and networking environments.
• Strong communication and collaboration skills.
• A proactive mindset, attention to detail, and a customer‑focused approach.

Bonus if you have

• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
• Experience with endpoint management solutions such as Microsoft Intune.
• Knowledge of networking fundamentals, security best practices, and compliance requirements.
• Experience administering SaaS business applications.
• Relevant technical certifications (Microsoft, Azure, AWS, ITIL, etc.).
• Exposure to Atlassian products and ecosystems.

Languages & Location

Fluent in English (company‑wide working language).

This is a fully remote position in Senegal, with optional access to our Dakar office.

Why Join Valiantys?

Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.

Sense

We’re committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.

Training

We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.

Flexibility

We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.

If you’re ready to contribute to impactful technology initiatives, support a global workforce, and grow your expertise across infrastructure, cloud, and workplace technologies, join us and make your mark at Valiantys!

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.