Remote IoT Customer Success Lead

Trackunit; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Trackunit is hiring for a remote Customer Success/Engagement role in North America with 3-5+ years in B2B SaaS, IoT, or telematics. You will own post-sales lifecycle for Midmarket and OEM customers, drive value delivery, and partner across Product, Support, and TAM teams to scale renewals and growth. Travel 25-30% for workshops and lifecycle moments.

The role emphasizes data-driven decisions, cross-functional collaboration, and a strong customer-first mindset in a fast-paced, global environment.

Qualifications

• 3-5+ years of Customer Success, Engagement, or Account Management experience in B2B SaaS, IoT, or telematics.
• Proven track record of managing complex enterprise customers and engaging with executive-level stakeholders.
• Industry knowledge of construction equipment, manufacturing, and fleet management.
• High-level technical fluency—IoT platforms, device connectivity, and data analytics.
• Strategic, data-driven mindset with strong execution skills.

Responsibilities

• Strategic Portfolio Ownership: Own the full post-sales lifecycle portfolio of Midmarket and/or strategic OEM customers in the IoT and telematics space.
• Value & Adoption Leadership: Translate OEM challenges into Trackunit-enabled solutions that create differentiation, efficiency, and customer value into clear success plans and drive platform adoption through hands-on guidance and best practices.
• Renewal & Growth: Ensure renewal readiness by documenting value delivery; partner with Commercial teams to identify and qualify expansion opportunities.
• Cross-Functional Advocacy: Partner with Commercial Product, Support, and Technical Account Management (TAM) teams to identify and nurture upsell and cross-sell opportunities across OEM programs and dealer ecosystems to resolve blockers and ensure the customer's voice informs our roadmap.
• Operational Excellence: Maintain accurate success plans and data-driven AI insights in our CRM and related systems to track health and inform strategic decisions.

Skills

Customer Success

Executive engagement

Outcome-oriented

Execution mindset

AI fluency

Relationship building

Project management

IoT platform knowledge

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM tools

Job description

Trackunit is hiring for a remote Customer Success/Engagement role in North America with 3-5+ years in B2B SaaS, IoT, or telematics. You will own post-sales lifecycle for Midmarket and OEM customers, drive value delivery, and partner across Product, Support, and TAM teams to scale renewals and growth. Travel 25-30% for workshops and lifecycle moments.

The role emphasizes data-driven decisions, cross-functional collaboration, and a strong customer-first mindset in a fast-paced, global environment.