Remote Investor Support Specialist - Part Time

Highlander; United States; Remote; USD 36,000 - 60,000; Part time

Job summary

Highlander is seeking an Investor Support Representative to assist investors and clients with onboarding, documentation, and transaction questions. This remote, part-time role emphasizes clear communication and empathetic support in a fast-evolving fintech environment.

The position involves troubleshooting basic issues, updating tickets, and collaborating with product and operations teams to improve usability and investor experience.

Qualifications

• Experience in customer service or investor-facing roles.
• Ability to troubleshoot basic technical issues on web platforms.
• Strong analytical approach to identify patterns and escalations.
• Clear, concise written and verbal communication.
• Comfort working remotely with part-time hours and ticketing/CRM tools.

Responsibilities

• Handle inbound inquiries via email, chat, and phone from investors and clients.
• Guide users through onboarding, account setup, documentation, and transactions.
• Troubleshoot basic issues and escalate complex cases to appropriate teams.
• Update support tickets and contribute to knowledge base content.
• Collaborate with product and operations teams to improve platform usability.

Skills

Customer support

Technical support

Analytical skills

Communication skills

Remote work

CRM tools

Education

Related education or experience

Tools

Ticketing systems

CRM platforms

Job description

Highlander is seeking an Investor Support Representative to assist investors and clients with onboarding, documentation, and transaction questions. This remote, part-time role emphasizes clear communication and empathetic support in a fast-evolving fintech environment.

The position involves troubleshooting basic issues, updating tickets, and collaborating with product and operations teams to improve usability and investor experience.