Remote Podcast Support Specialist

Slate; Oregon; Híbrido; USD 26.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Remote work

Descripción de la vacante

Supporting Cast is a fully remote podcast monetization platform that helps publishers offer premium content directly to listeners. We’re seeking a thoughtful, detail-oriented customer support specialist to answer questions, troubleshoot issues, and keep FAQs up to date.

The role focuses on clear, friendly written communication and prioritizes a customer-first mindset. Part-time hours and a competitive hourly rate reflect our flexible, remote team.

Formación

• 1–2 years of experience in a customer support role (SaaS, subscriptions, or consumer apps a plus)
• Customer-first mindset and commitment to making listeners feel taken care of
• Clear, warm, patient written communication, even when explaining technical details
• Strong problem-solving mindset, resourceful and able to break down issues
• Good judgment on what to resolve directly vs. escalate
• Reliable and organized, comfortable owning a queue on a part-time schedule

Responsabilidades

• Respond to inbound listener questions via email (sign-up issues, login problems, billing questions, gift redemption, podcast app setup)
• Troubleshoot common listener issues
• Flag recurring issues or trends in ticket volume to the team
• Lookup listener accounts and take action within policy (updating details, issuing refunds or receipts, resolving billing discrepancies)
• Explain how premium feeds, gifting, and subscription plans work in clear language
• Recognize platform bugs and route to the right internal team
• Keep internal FAQs and documentation up to date

Conocimientos

Customer support exp

Customer-first mindset

Written communication

Problem solving

Judgment

Organization

Herramientas

Zendesk

Help Scout

Intercom

Descripción del empleo

Supporting Cast is a fully remote podcast monetization platform that helps publishers offer premium content directly to listeners. We’re seeking a thoughtful, detail-oriented customer support specialist to answer questions, troubleshoot issues, and keep FAQs up to date.

The role focuses on clear, friendly written communication and prioritizes a customer-first mindset. Part-time hours and a competitive hourly rate reflect our flexible, remote team.