Remote Podcast Production Client Success Specialist

Pavago; United States; Remote; USD 34,000 - 83,000; Full time

Job summary

Pavago is seeking a proactive Client Success Specialist to support professional clients, mainly attorneys, in a remote podcasting and content production service.

You will guide clients from onboarding through ongoing production, ensuring a smooth experience, resolving issues, and serving as the primary contact throughout engagement. Strong organization and client communications are essential in a remote setting.

Qualifications

• Proven experience in customer service or client-facing roles.
• Experience with professional clients, especially attorneys or law firms, preferred.
• Strong written and verbal English communication; highly organized.
• Ability to work independently in a remote environment.

Responsibilities

• Onboard new clients and guide them through processes and workflows.
• Serve as the primary point of contact for assigned clients.
• Answer client questions and address concerns promptly and professionally.
• Resolve issues related to payments, content, marketing copy, reports, and other client needs.
• Schedule podcast recordings and manage production timelines; coordinate with internal teams.

Skills

Customer service

Client success

Account management

English communication

Remote work

Job description

Pavago is seeking a proactive Client Success Specialist to support professional clients, mainly attorneys, in a remote podcasting and content production service.

You will guide clients from onboarding through ongoing production, ensuring a smooth experience, resolving issues, and serving as the primary contact throughout engagement. Strong organization and client communications are essential in a remote setting.