Podcast Support Specialist (Fully Remote)

Supporting Cast; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Supporting Cast, a remote-friendly podcast monetization platform, is seeking a customer support specialist to help listeners sign up, log in, and manage subscriptions. You will be the friendly first contact, guiding users through onboarding and ensuring a smooth experience.

You'll respond to inquiries about billing, gifts, and the podcast app, troubleshoot issues, update accounts, and escalate bugs to the right team. A customer-first mindset and 1–2 years in SaaS support are ideal.

Qualifications

• 1–2 years of customer support experience, ideally in SaaS.
• Clear, warm written communication and a customer-first mindset.
• Resourceful, organized, and comfortable owning a ticket queue.

Responsibilities

• Be the friendly voice for listeners, helping with sign-ups, logins, and subscriptions.
• Respond to inbound emails about billing, gifts, and podcast app setup.
• Troubleshoot issues, update accounts, and resolve disputes within policy.
• Keep FAQs updated and elevate bugs to the right internal team.

Skills

Customer support

SaaS experience

Email handling

Ticket queue management

Tools

CRM software

Job description

• Be the friendly voice for listeners, helping with sign-ups, logins, and subscriptions.
• Ensure paying subscribers have a great experience as the first point of contact.

What You'll Do:

• Respond to inbound emails about billing, gifts, and podcast app setup.
• Troubleshoot issues, update accounts, and resolve disputes within policy.
• Keep FAQs updated and elevate bugs to the right internal team.

Who You Are:

• 1-2 years of customer support experience, ideally in SaaS.
• Clear, warm written communication and a customer-first mindset.
• Resourceful, organized, and comfortable owning a ticket queue.

Supporting Cast

Supporting Cast is a podcast monetization platform that helps publishers and creators offer premium subscription content directly to listeners. We're a small, fully remote company with a strong belief in the future of audio.