Remote Integrations Support Specialist — CRM & ERP

Dan Cummins Ford Lincoln; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Work from home

Birthday off

Generous annual leave

Health insurance

Internet allowance

Employee assistance program

Job summary

Sinch is seeking a Technical Support Specialist to provide expert support for our integration products, including Salesforce, NetSuite, Dynamics 365, Shopify and HubSpot. The role emphasizes customer success, troubleshooting, and proactive problem solving.

You will collaborate with global teams to resolve complex issues, document best practices, and improve support processes, ensuring high-quality service across channels.

Qualifications

• Bachelor's degree in business information systems is preferred.
• Experience with CRM and marketing automation integrations.
• Familiarity with APIs and incident tracking systems.

Responsibilities

• Serve as primary contact for internal and external customers on integration issues.
• Troubleshoot and resolve incidents related to CRM and marketing automation integrations.
• Collaborate with product, engineering, and support teams to improve processes and documentation.
• Maintain accurate incident records using Zendesk, Jira, and other tools.
• Act as SME on APIs, routing, and reporting for integrations.

Skills

Customer service

Troubleshooting

Communication

Cross-functional

API knowledge

Education

Bachelor's degree in Business Information Systems

Tools

Salesforce

NetSuite

Dynamics 365

Shopify

HubSpot

Zoho

BigCommerce

Jira

Zendesk

Job description

Sinch is seeking a Technical Support Specialist to provide expert support for our integration products, including Salesforce, NetSuite, Dynamics 365, Shopify and HubSpot. The role emphasizes customer success, troubleshooting, and proactive problem solving.

You will collaborate with global teams to resolve complex issues, document best practices, and improve support processes, ensuring high-quality service across channels.