Technical Support & Systems Integrations Specialist

Bright Thinker Inc; Lewisville (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bright Thinker Inc. seeks a motivated Support Specialist to provide internal technology support and assist with administration, integration, and ongoing optimization of core business platforms.

You will be the primary technical resource for Bright Thinker employees, supporting day-to-day tech needs while helping maintain systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, and Google Workspace across departments.

Qualifications

• Provide Tier 1 and Tier 2 internal technical support.
• Troubleshoot hardware, software, printers, scanners, and peripheral devices.
• Assist users with Google applications and manage accounts and access.
• Document support requests and resolutions.
• Provide training and guidance on internal software applications.

Responsibilities

• Provide Tier 1 and Tier 2 internal technical support for Bright Thinker employees.
• Troubleshoot hardware, software, printers, scanners, and peripheral devices.
• Assist users with Google applications and manage user accounts and system access.
• Document support requests and resolutions.
• Coordinate with vendors regarding Shopify applications and integrations.
• Support Shopify storefront operations, product setup, pricing, inventory synchronization and order management workflows.
• Assist with Salesforce, DocuSign, ShipHero, Sage Intacct, and other integrations.
• Monitor software integrations for failures and coordinate vendor support tickets.
• Assist schools and customers with technical onboarding of Bright Thinker digital products.

Skills

Technical troubleshooting

Customer service

Problem solving

Coordination of integrations

Tools

Shopify

Salesforce

DocuSign

Sage Intacct

ShipHero

Agilix Buzz LMS

Google Workspace

Job description

Bright Thinker Inc. seeks a motivated Support Specialist to provide internal technology support and assist with administration, integration, and ongoing optimization of core business platforms.

You will be the primary technical resource for Bright Thinker employees, supporting day-to-day tech needs while helping maintain systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, and Google Workspace across departments.