Empathetic Inbound Client Advocate

The Advocates - PNW; Spokane (WA); Remote; USD 3,444,000 - 3,445,000; Full time

Job summary

The Advocates - PNW is seeking an empathetic, sales-focused Intake Specialist to speak with potential clients by phone, assess their needs, and position our firm as a solution. No cold calls, all clients reach out first.

You will work on a fast-paced intake team with a compensation range of $25.00-$30.00/hour, supporting clients across Washington and Oregon from our Seattle-based branch and regional offices.

Qualifications

• Minimum of 2 years in sales, customer success, account management or client onboarding (required).
• 1+ years in a fast-paced office environment (required).
• Documented history of exceeding goals and metrics (preferred).
• Professional services or B2C experience (preferred).
• Associate's degree or higher (preferred).

Responsibilities

• Handle a high volume of calls and messages independently, switching between tasks smoothly.
• Engage new inbound leads quickly via phone, text, and email.
• Manage and track prospect pipeline using lead management software.
• Schedule and conduct detailed phone interviews to assess case potential.
• Qualify and sign potential clients, overcoming objections with a client-centric approach.
• Conduct new client intake and onboarding in lead management software.

Skills

Sales experience

Customer success

Lead management

Inbound calls

Education

Associate's degree or higher

Tools

Lead management software

Job description

The Advocates - PNW is seeking an empathetic, sales-focused Intake Specialist to speak with potential clients by phone, assess their needs, and position our firm as a solution. No cold calls, all clients reach out first.

You will work on a fast-paced intake team with a compensation range of $25.00-$30.00/hour, supporting clients across Washington and Oregon from our Seattle-based branch and regional offices.