Remote Legal Intake Specialist - Empathetic & Driven

Ovation Law Firm; United States; Remote; USD 6,900 - 11,000; Full time

Benefits offered by this job

Remote work

10 PTO days per year

Performance-based incentives

Leadership exposure in growing firm

Job summary

Ovation Law Firm is seeking a high-energy, empathetic Legal Intake Specialist to be the first contact for individuals seeking legal help after an injury. You will listen, qualify, and warmly introduce potential clients to our partner legal teams with a sales-minded approach.

You will guide callers through the early stages of their legal journey with confidence, compassion, and urgency, ensuring they feel heard and supported.

Qualifications

• Strong English communication skills (C1) in verbal and written form.
• Fully bilingual in English and Spanish, able to support callers in either language.

Responsibilities

• Respond to inquiries via phone, web forms, and chat in real time to assist individuals seeking legal help after an injury.
• Conduct concise discovery calls (5–8 minutes) to gather incident, injuries, liability, and insurance details.
• Apply scripts and qualification criteria to determine fit for partner legal teams.
• Perform live warm transfers or schedule callbacks for qualified leads.
• Document caller information, case details, and outcomes in Salesforce with accuracy.
• Manage follow-ups for pending leads and re-engage prospects.

Job description

Ovation Law Firm is seeking a high-energy, empathetic Legal Intake Specialist to be the first contact for individuals seeking legal help after an injury. You will listen, qualify, and warmly introduce potential clients to our partner legal teams with a sales-minded approach.

You will guide callers through the early stages of their legal journey with confidence, compassion, and urgency, ensuring they feel heard and supported.