Empathetic Inbound Intake Specialist (Part-Time)

PNW; Spokane (WA); Remote; USD 21,000 - 30,000; Part time

Job summary

The Advocates is seeking an Intake Specialist (Part-Time) to join our PNW team. This role focuses on speaking with potential clients who have reached out to us, guiding them through the intake process, and signing them as new clients without cold-calling.

The PNW branch serves Washington and Oregon with a Seattle-based HQ, and Spokane is among our active locations. Ideal candidates are empathetic, sales-minded, and able to balance helping clients see the value of our services while maintaining

Qualifications

• Minimum 2 years in sales, customer success, account management or client onboarding.
• 1+ years' recent experience in a fast-paced office environment.
• Spanish language skills – bilingual fluency (preferred).
• Associate's degree or higher (preferred).

Responsibilities

• Handle a high volume of calls and messages, multitask effectively.
• Engage new inbound leads via phone, text, and email.
• Manage and track prospect pipeline using lead management software.
• Schedule and conduct detailed phone interviews to assess case potential.
• Qualify and sign potential clients, overcoming objections with a customer-centric approach.
• Conduct new client intake and onboarding in lead management software.

Skills

Sales-focused mindset

Active listening

Spanish language skills

Education

Associate's degree or higher

Job description

The Advocates is seeking an Intake Specialist (Part-Time) to join our PNW team. This role focuses on speaking with potential clients who have reached out to us, guiding them through the intake process, and signing them as new clients without cold-calling.

The PNW branch serves Washington and Oregon with a Seattle-based HQ, and Spokane is among our active locations. Ideal candidates are empathetic, sales-minded, and able to balance helping clients see the value of our services while maintaining