Intake Specialist — Remote/Hybrid, Meaningful Client Help

Pemberton Injury Law Firm; Town of King (WI); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Discretionary bonus opportunities

Retirement plan with employer match

Job summary

Pemberton Personal Injury Law Firm is seeking a compassionate Intake Specialist to be the first contact for prospective clients in Wisconsin. You will guide conversations, collect information, and coordinate with attorneys to ensure a smooth client experience—whether remote or on-site.

The role emphasizes empathy, strong communication, and the ability to build trust with diverse callers as you help clients understand their options and take the next steps toward legal assistance.

Qualifications

• Prior experience in legal intake or a similar role is required.
• Prior experience in Personal Injury intake is preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with a diverse range of people.
• A natural ability to guide meaningful conversations and help others feel comfortable and understood.
• Strong listening, organizational, and problem-solving skills.
• Professional, compassionate, and empathetic client-service skills.
• Confidence and professionalism while maintaining a client-first approach.
• Ability to assess needs, think critically, and make sound decisions in real time.
• Proactive mindset with the ability to manage multiple priorities accurately and efficiently.

Responsibilities

• Professionally handle inbound inquiries from prospective clients.
• Create a welcoming and supportive experience during every interaction.
• Build rapport and establish trust with individuals seeking legal assistance.
• Clearly explain the firm's services, approach, and next steps.
• Ask thoughtful questions to understand each caller's situation and needs.
• Gather and document important information during the intake process.
• Maintain accurate records of client interactions and assessments.
• Coordinate with attorneys and staff to ensure a seamless client experience.

Skills

Legal intake experience

Personal injury intake

Excellent written communication

Verbal communication

Interpersonal skills

Rapport building

Active listening

Organizational skills

Problem-solving

Client-service

Job description

Pemberton Personal Injury Law Firm is seeking a compassionate Intake Specialist to be the first contact for prospective clients in Wisconsin. You will guide conversations, collect information, and coordinate with attorneys to ensure a smooth client experience—whether remote or on-site.

The role emphasizes empathy, strong communication, and the ability to build trust with diverse callers as you help clients understand their options and take the next steps toward legal assistance.