Intake Specialist (Remote)

PNW; Spokane (WA); Remoto; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

The Advocates is seeking an Intake Specialist (Part-Time) to join our PNW team. This role focuses on speaking with potential clients who have reached out to us, guiding them through the intake process, and signing them as new clients without cold-calling.

The PNW branch serves Washington and Oregon with a Seattle-based HQ, and Spokane is among our active locations. Ideal candidates are empathetic, sales-minded, and able to balance helping clients see the value of our services while maintaining

Competenze

• Minimum 2 years in sales, customer success, account management or client onboarding.
• 1+ years' recent experience in a fast-paced office environment.
• Spanish language skills – bilingual fluency (preferred).
• Associate's degree or higher (preferred).

Mansioni

• Handle a high volume of calls and messages, multitask effectively.
• Engage new inbound leads via phone, text, and email.
• Manage and track prospect pipeline using lead management software.
• Schedule and conduct detailed phone interviews to assess case potential.
• Qualify and sign potential clients, overcoming objections with a customer-centric approach.
• Conduct new client intake and onboarding in lead management software.

Conoscenze

Sales-focused mindset

Active listening

Spanish language skills

Formazione

Associate's degree or higher

Descrizione del lavoro

Intake Specialist (Part-Time)

About the Role

Intake Specialists are part of a devoted and exceptionally important team at The Advocates. It is a sales-focused teamwho speak on the phone with potential clientsto understand their needs, help them feel comfortable, position our firm as a solution to theirneedsand sign them as new clients.While this is a sales position, there are nocold-callsrequired-you will be working with clients who have reached out to us.

Who We Are

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated torepresentingvictims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.

The PNW branch, headquartered in Seattle,WAhas branches in Portland, OR and Spokane, WA and works with clientsthroughoutWashington and Oregon.Our intake team speaks with callers 7 days a week.

Learn more about us at our website! https://www.advocateslaw.com/

The Perfect Fit

We are looking for an empathetic, sales-focused personwho wants to help make a difference in people’s lives. Our clients are often going througha very difficulttime after injury or personal loss, so a good fit for this role would be someone who can balance helping themsee the valueofthe professional role the Advocatesbring totheir casewhile expressinga warm and empathetic understanding of their situation.

This Career will beFulfillingif You

• Enjoy helping injured people who are going through a difficult time
• Canquickly interpret emotional conversations toidentifythe root of an issue
• Remain steady and supportive during emotional conversations
• Are a good listener and people go to you for advice
• Think strategically and can juggle multiplepriorities at once
• Agoal-drivenandthrivein a fast-paced environment

KeyResponsibilities

• Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease
• Engage new inbound leadsquicklyvia phone, text, and email
• Manage and track prospectpipelineusing lead management software
• Schedule and conduct detailed phone interviews to assess case potential
• Qualifyand signpotential clientsincludingovercomingobjectionsusing a customer-centric soft sales approach
• Conduct new client intake and onboardinginleadmanagement software

Schedule & Shift Details:

• Regular Schedule (Post-Training):

  • Saturday: 8:30 AM – 5:00 PM PST

  • Sunday: 9:30 AM – 6:00 PM PST

  • Weekday: One flexible 4-hour shift between 10:00 AM and 5:00 PM PST

• Total Hours: Approx. 20 hours/week (post-training)

Experience and Professional Background

• Minimum of 2years in sales, customer success, accountmanagementor client onboarding (required)
• 1+years'recentexperiencein a fast-paced office environment (required)
• Spanish language skills – bilingual fluency (preferred)
• Documented historyof exceeding goals and metrics(preferred)
• Professional services or B2C experience(preferred)
• Associate's degree or higher (preferred)