Remote Intake Specialist — Empathetic Client Concierge

Resolv Global; Boise (ID); Remote; USD 15,000 - 21,000; Full time

Job summary

Resolv Global is hiring a Client Intake Specialist for a fully remote US-based team. You will handle inbound and outbound calls, verify client data, explain the intake journey, and schedule consultations.

The role emphasizes empathy, clear communication, and meticulous documentation to guide clients through enrollment processes. Qualified candidates have at least 1 year of phone-based customer service experience, strong verbal and written skills, and the ability to stay calm under pressure while

Qualifications

• Minimum 1 year of phone-based customer service experience.
• Experience handling inbound and outbound calls.
• Excellent verbal and written communication skills.
• Ability to type at least 35 words per minute.

Responsibilities

• Handle inbound and outbound calls with clients.
• Verify client information accurately.
• Explain intake process and next steps.
• Schedule consultations and appointments.
• Document interactions in the CRM.
• Escalate complaints according to procedures.
• Maintain compliance and accurate records.

Skills

Empathy & active listening

Verbal & written communication

Phone-based customer service

Attention to detail

Typing 35 wpm

Compliance awareness

Tools

CRM software

Job description

Resolv Global is hiring a Client Intake Specialist for a fully remote US-based team. You will handle inbound and outbound calls, verify client data, explain the intake journey, and schedule consultations.

The role emphasizes empathy, clear communication, and meticulous documentation to guide clients through enrollment processes. Qualified candidates have at least 1 year of phone-based customer service experience, strong verbal and written skills, and the ability to stay calm under pressure while