Remote Intake Specialist - Customer Service & Scheduling

SERVPRO Team Friermuth; San Marcos (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid holidays

Paid time off

401k with company match

Job summary

SERVPRO San Marcos is seeking an Intake Specialist to join our team in San Marcos, TX. The role focuses on answering phones, greeting visitors, and providing strong customer service while supporting claims and office operations.

Ideal candidates have 2+ years of administrative experience, excellent communication skills, and proficiency with MS Office. Flexible work-from-home options enhance work-life balance, with in-office collaboration for daily operations and scheduling.

Qualifications

• 2+ years of administrative or office experience.
• Customer service experience and scheduling preferred.
• Experience in a service environment is a plus.
• Excellent written and verbal communication, professional tone.
• Proficiency in Microsoft Office and ability to learn new software including Xactimate.

Responsibilities

• Provide excellent customer service over the phone and in person.
• Receive and dispatch lead calls and job referrals.
• Perform accurate data entry and analyze dispatch reports.
• Coordinate crew and job scheduling and assist other departments as needed.

Skills

Customer service

Data entry

Phone etiquette

Organizational skills

Communication skills

Microsoft Office

Xactimate

Education

HSD/GED

Tools

Xactimate

Proprietary software

Job description

SERVPRO San Marcos is seeking an Intake Specialist to join our team in San Marcos, TX. The role focuses on answering phones, greeting visitors, and providing strong customer service while supporting claims and office operations.

Ideal candidates have 2+ years of administrative experience, excellent communication skills, and proficiency with MS Office. Flexible work-from-home options enhance work-life balance, with in-office collaboration for daily operations and scheduling.